What to include
Include your account email or username, device and operating-system version, approximate date and time, and a clear description. For a purchase issue, include the relevant Google Play order reference if support requests it.
Accounts and access
We can help with sign-in, email verification, password reset and secure account deletion.
Activities, GPS and Health Connect
Tell us the sport, approximate session time, device and permissions involved. Do not email a private route unless it is necessary for the issue and you choose to share it.
Rewards, purchases and inventory
Describe whether the issue concerns a challenge, optional ad reward, purchase, entitlement, virtual coins or inventory. Do not send payment-card details.
Friends, Clubs and safety
Use the in-app reporting and blocking tools for community issues. Contact support when you need additional help or cannot access the relevant screen.
Frequently asked questions
Which activities use GPS? Running, cycling and hiking can use GPS; other sports use an appropriate recording mode.
What does Health Connect do? On Android, it lets you grant optional access to compatible step or exercise information.
How do challenges and rankings work? Eligible activities contribute according to the rules shown in SportLoop.
How do I delete my account? Use Settings → Account → Delete account, or start a verified request from the account-deletion page.
Which languages are supported? English, Spanish, French, German, Italian and Portuguese.
Authenticated website support
When you can sign in, My account offers a support form that attaches only your verified account identity, language and message. Do not include health, route, payment, password or verification-code data. Public email support remains available if you cannot sign in.